A man claimed he witnessed a 'pre-boarding scam' after people requested wheelchairs to presumably board a plane first. Southwest Airlines said it's 'unable to question' customers needs because disabilities aren't always visible. 1

2 years ago 27

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3. A man claimed he witnessed a 'pre-boarding scam' after people requested wheelchairs to presumably board a plane first. Southwest Airlines said it's 'unable to question' customers needs because disabilities aren't always visible. 1